Shipping Policy

At PAWSY, we’re committed to getting your pet essentials to you safely and conveniently.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. During busy periods, processing may take slightly longer.

Shipping Times

Once your order has been processed, estimated delivery times are:

• United Kingdom: 5–10 business days

• United States & Canada: 7–15 business days

• Other international destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, weather, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your order. Any available free-shipping promotions will be clearly displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available. Please allow some time for tracking information to update.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking the status of your shipment.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes depending on the destination country. Any applicable charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team. We’ll be happy to help.

Thank you for choosing PAWSY— caring for your pets starts here.